Credits & Refunds

1. Buying credits

The checkout screen shows each pack's price, currency, and number of credits before purchase. Credits are usable only to request generations through Pallet Prints. They are not money or a stored-value account, have no cash value, and cannot be transferred or resold.

2. Using credits

Each requested image costs one credit unless the Service clearly displays a different amount before generation. Every variation and every regeneration is a separate requested image and consumes its own credit.

3. Failed generations

When our systems record a generation as failed, the credit charged for that image is returned automatically and appears in usage history. A browser closing, network interruption, or temporary loss of the progress display does not necessarily mean the underlying generation failed. Check recent runs and usage history before retrying so you do not unintentionally request another paid image.

4. Purchase refunds

Except where required by law or expressly stated at checkout, completed credit purchases are final. If you see a duplicate or incorrect charge, did not receive purchased credits, or believe a purchase was unauthorized, contact us promptly. We will review the account and transaction. Any approved payment refund is returned to the original payment method; processing time is controlled by the payment provider and your financial institution.

5. Requesting help

Email hipalletprints@gmail.com and include:

• the email address associated with your Pallet Prints account;
• the receipt, transaction, or checkout identifier;
• the date and amount of the charge; and
• a short description of the problem.

Do not send passwords or full payment-card numbers. This policy is part of the Terms of Use and does not limit non-waivable consumer rights.